While we are all eager to return to the bustling downtown we knew before COVID-19, the reality is that until there is a vaccine or treatment, we will all have to take extra precautions in order to prevent the spread.

Washington State Reopening Guidance for Businesses and Workers

Gov. Inslee has mandated a phased approach to re-open Washington’s economy. Under the plan, businesses and activities will re-open in phases with adequate social distancing measures and health standards in place. Click the button below to see a full break-down of business activity guidelines.

Business Activity Guidelines

On July 23, Gov. Inslee and Secretary of Health John Wiesman announced modifications related to weddings and funerals, restaurants, bars, and fitness and entertainment centers. The changes target activities that data have shown provide a higher risk of COVID-19 exposure.

For details on the modifications during Phase 2, click the button below.

Phase 2 Modifications


Your customers want to hear from you. Spread Kindness is an initiative to keep our community healthy and help businesses stay open. It will take a unified effort to limit COVID-19’s spread. We’re calling for compassion, respect and kindness to make it happen.

Kindness Not COVID

Spokane Regional Heath District has created this poster to communicate the importance of wearing a mask. For more information on the effectiveness of masks, visit this page.

Additional Reopening Industry Resources

Below are additional resources to help yourself, and your workplace, get back to business.

Spokane Regional Health District Baseline Return to Work Recommendations
SRHD Recommendations

National Restaurant Association Reopening Guidance

American Hotel & Lodging Association Industry-wide Hotel Cleaning Standards

Entertainment Venues
Visit Spokane Convention Information

National Retail Federation “Operation Open Doors” Checklist

Professional Beauty Association “Back to Work” Guidelines and Tips

OSHA Construction Guidelines

Office Spaces
WHO Office Workplace Guidance
Office Entrance Guidelines Poster

Auto Dealers
Washington State Auto Dealers Association

Find Supplies

The Association of Washington Business PPE Connect Marketplace connects businesses with local manufacturers who supply PPE providing you the opportunity to purchase equipment for you and your employees so you can re-open your business safely. Fill out the form below identifying which PPE you need and quantities. Once you complete the form you will be matched with manufacturers that match your supply needs and you can request a quote.

PPE Marketplace

American On-Site*
Sanitization Tips for Businesses
Ecolab Sanitization Programs and Products

Instant Sign Factory*

Zome Design*

Screens and Dividers
Mountain Dog Sign Company*


*Buy local

Phase 2 Industry Requirements

These are simple summaries of industry guidelines outlined by the State of Washington. Click on the links for a full report, as well as contact your industry business organizations for further direction.

Dine-in restaurants and taverns

  • Hand sanitizer should be available at entry for all staff and patrons (assuming supply availability).
  • No bar seating is permitted during Phase 2.
  • Protocols to ensure adequate social distancing at food and drink pick-up stations, and seating within the dining area.
  • All parties and tables must be 5 guests or less.
  • Guest occupancy must be 50% of maximum building occupancy or lower as determined by the fire code. Outdoor seating is permitted but must also be at 50% capacity.
  • Tables must be placed far enough apart to ensure dine-in guests seated at a table are a minimum of 6 feet away from guests at adjacent table.
  • It is strongly suggested customers wear a cloth face covering anytime they are not seated at the table.
  • Buffets and salad bars are not permitted at this time.
  • Single use menus are required for in-person dining.
  • Any condiments typically left on the table (ketchup, soy sauce, etc.) must be single-use or sanitized after each use.
  • Restaurants must have implemented a plan to ensure proper physical distancing in lobby/waiting areas/payment counters.
  • Minimize the number of staff serving any given table. It is strongly recommended that one staff person take a table’s order, bring all of their beverages/food/utensils, take their payment, etc

If the establishment offers table service, create a daily log of all customers and maintain that daily log for 30 days, including telephone/email contact information, and time in. This will facilitate any contact tracing that might need to occur.

In-store retail

  • Arrange contactless pay options, pickup, and/or delivery of goods wherever possible.
  • Guest occupancy must be 30% of maximum building occupancy or lower as determined by the fire code. This limit does not include employees in the calculation.
  • Place conspicuous signage at entrances and throughout the store alerting staff and customers to the required occupancy limits, six-foot physical distancing guidance, and policy on face coverings.
  • Place distance markers outside of the facility in order to maintain six-foot physical distancing requirements for customers waiting to enter.
  • Place distance markers in check-out lines in order to maintain six-foot physical distancing requirements for customers waiting to check out.
  • Sneeze guards or other barriers should be placed throughout the retail establishment at all fixed places of potential interaction between employees that could be less than 6 feet.
  • Arrange the flow of customers to eliminate choke points and reduce crowding. Mark high traffic areas with six-foot markers to maintain physical distancing requirements.
  • When possible, establish hours of operation that permit access solely to high-risk individuals as defined by the CDC. Ensure operating hours allow downtime between shifts for thorough cleaning.
  • Frequently sanitize high-touch areas including customer restrooms, fitting rooms, doors, check-out counters, and other areas like shopping cart handles.
  • Ensure that employee including handhelds/wearables, scanners, radios, or other work tools and equipment are properly cleaned before and after use.
  • If and when they are being utilized during in-store operations, fitting rooms should be cleaned with appropriate disinfecting supplies after each new customer use by an employee wearing proper protective equipment.
  • Any items used by customers in a fitting room and not purchased should be removed from active inventory on the sales floor and stored for a no less than 24 hours.

Personal Services

  • Service providers must follow their specific association standards to maintain health standards for owners, service providers and clients.
  • Authorized access to the business should primarily be through the front door. Other access points should be kept closed and locked.
  • Client occupancy should be kept at 50% or lower, with the exception of one to one service in an enclosed room.
  • All linens, towels, drapes, smocks, etc., must be laundered in accordance with WAC 308-20-110, if applicable.
  • Clean and disinfect high-touch surfaces after each use, including reception area, personal work stations, mirrors, chairs, headrests and armrests, dryers, shampoo bowls, hand tools, other equipment, handrails, restrooms and breakrooms, using soapy water, followed by the appropriate disinfectants.
  • Shampoo bowl etiquette includes covering the face of the client with a towel while shampooing to protect their mouth, nose and eyes.
  • Any personal service businesses must adhere to social distancing requirements and have 6’ of space between booths/stations or have physical barriers between them.
  • Client must self-screen for signs and symptoms of COVID-19 before arriving at the service provider location.
  • Clients should not plan on bringing other guests with them, unless they are bringing children younger than 16 for an appointment.
  • Clients should advise personal service providers via call, email or text that they have arrived at the location for the appointment, and are waiting for instructions to enter.
  • Clients should put on a facemask prior to leaving the vehicle, and they should be prepared to wash their hands for at least 20 seconds prior to starting their service.
  • The service provider will wear a clean cape or gown, as well as providing each client with a clean cape or gown. They must be laundered as noted above, or be disposable and thrown away after a single use.
  • Payments for service should be through credit or debit cards or a touchless system to reduce the handling of cash.
  • For walk-in appointments, the employer-owner must post a notice on the front door or window regarding access to the facility.

Pet Grooming

  • Authorized access to the business should primarily be through the front door. Other access points should be kept closed.
  • Client occupancy should be kept at 50% or lower.
  • COVID-19 safety information and requirements, such as CDC, DOH, OSHA posters shall be visibly posted at each location.
  • Soap and running water shall be abundantly provided at all pet grooming businesses for frequent handwashing.
  • Cleaning and disinfecting frequently touched objects and surfaces such as workstations, keyboards, telephones, handrails, machines, shared tools, elevator control buttons, and doorknobs;
  • Covering the mouth and nose when coughing or sneezing, as well as other hygienic recommendations by the U.S. Centers for Disease Control (CDC).
  • Any pet grooming businesses must adhere to social distancing requirements and have 6’ of space between booths/stations or have physical barriers between them.
  • When making pet grooming appointments, advise clients of new requirements:
  • Client must self-screen for signs and symptoms of COVID-19 before arriving at the pet grooming location.
  • Clients should not plan on bringing other guests with them.
  • Clients should advise pet grooming services via call, email or text that they have arrived at the location for the appointment and are waiting for instructions to enter.
  • Payments for service should be through credit or debits cards of a touchless system to reduce the handling of cash.
  • For walk-in appointments, the employer-owner must post a notice on the front door or window regarding access to the facility. The notice should include the phone number that the guest should call to determine availability of services.


  • Phase 2 authorized operations include appointment-only one-on-one personal training and small group fitness sessions (groups of 5 or less) at training facilities.
  • A safety briefing must be conducted at the beginning of each personal training session to reemphasize the protective measures for everyone to include maintaining social distancing, sanitation protocols, and pre-session screening. Alternatively, a safety video can be shared and emailed to the client prior to the scheduled appointment.
  • Each client will sign a waiver of consent and commitment to the facility’s reopening policies prior to their scheduled appointment time. Clients will be informed to wear training attire to the facility, and bring their own hand towel.
  • High risk clients are not permitted as part of Phase 2 re-opening. High risk clients include people over the age of 65, people with serious underlying medical conditions like chronic lung disease, moderate to severe asthma and people who are immunocompromised.
  • Total Number of people in the facility, to include staff, trainers, and clients, will be limited to 30 percent of the facility’s building occupancy, as determined by the fire code.
  • No large group fitness classes (more than 5) will be permitted during Phase 2.
  • No in-facility child care services will be permitted during Phase 2.
  • The following areas will be closed during Phase 2: Showers, pools, basketball courts and other group athletic areas, hot-tubs, saunas, steam rooms, and tanning beds. Locker room use will be limited use for hand washing and restrooms only, or avoided if possible.
  • Screen all employees and trainers reporting to work for COVID-19 symptoms
  • Staff must wear face coverings (employer is required to provide) and other personal protection items as required by the Washington State Department of Labor & Industries. Facility owners should provide training on personal protective equipment based on CDC guidelines and in accordance with the Washington State Department of Health guidelines.
  • Keep doors and windows open where possible and utilize fans to improve ventilation. Adjust mechanical ventilation systems to bring in as much outside air as possible. Increase filters to MERV 13 if the HVAC can accommodate.

Professional Services

  • Educate employee-service providers in the language they understand best about coronavirus, how to prevent transmission and the owner’s COVID-19 policies.
  • Maintain minimum six-foot separation between employee-service providers and clients in all interactions at all times. When strict physical distancing is not feasible for a specific task, other prevention measures are required, such as use of barriers, minimization of service providers or clients in narrow, enclosed areas and waiting rooms, staggered breaks, and work shift starts.
  • Provide personal protective equipment (PPE) such as gloves, goggles, face shields and face masks as appropriate or required to employees for the activity being performed.
  • Require employee-service providers to have personal protective equipment (PPE) such as gloves, gowns, capes, goggles, face shields and facemasks as appropriate or required for the activity being performed.
  • Cloth facial coverings must be worn by every individual not working alone at the location unless their exposure dictates a higher level of protection under Department of Labor & Industries safety and health rules and guidance.
  • Ensure frequent and adequate hand washing with adequate maintenance of supplies. Use single use disposable gloves, where safe and applicable, to prevent transmission on tools and items that are shared, and discard after a single use.
  • Establish a housekeeping schedule that includes frequent cleaning and sanitizing with a particular emphasis on commonly touched surfaces.
  • Screen employee-service providers for signs/symptoms of COVID-19 at start of shift.
  • Make sure sick employee-service providers stay home or immediately go home if they feel or appear sick.
  • Cordon off any areas where an employee-service provider with probable or confirmed COVID-19 illness worked, touched surfaces, etc., until the area and equipment is cleaned and disinfected.

Real Estate

  • In-person meetings with customers are prohibited except when necessary for a customer or broker to view a property or sign necessary documents;
  • Viewing properties shall be done by appointment only in compliance with the requirements listed in this document;
  • In-person activities including property viewings, inspections, appraisals, and final walk-throughs shall be arranged by appointment and are limited to three people on site, exercising social distancing at all times;
  • Except for the limited exceptions authorized above, all real estate listings shall be facilitated remotely.
  • For in-person activities, real estate brokers and industry partners must wear cloth face coverings and should encourage clients and customers to do the same.
  • Real estate businesses that operate an office facility must also follow safety requirements outlined in the professional services phase 2 guidance for re-opening office space working environments.


  • A designated COVID-19 Supervisor must be present at all times during construction activities, except on single family residential job sites with 6 or fewer people on the site.
  • A Safety Stand-Down/toolbox talk/tailgate training must be conducted on all job sites on the first day of returning to work, and weekly thereafter, to explain the protective measures in place for all workers. Social distancing must be maintained at all gatherings.
  • Attendance will be communicated verbally and the trainer will sign in each attendee.
  • Gatherings of any size must be precluded by taking breaks and lunch in shifts. Any time two or more persons must meet, ensure minimum 6 feet of separation.
  • Identify “choke points” and “high-risk areas” on job sites where workers typically congregate and control them so social distancing is always maintained.
  • Minimize interactions when picking up or delivering equipment or materials, ensure minimum 6- foot separation.
  • Appropriate eye protection for all hazards must be worn at all times by every employee while on the worksite.
  • If appropriate PPE cannot be provided, the work is not authorized to commence, recommence, or the site must be shut down.